Last updated: September 27, 2026
Check your internet connection and restart the App. Make sure the room code is correct. Rooms automatically expire after 30 minutes of inactivity.
Turn off silent mode on your device, increase the volume, and make sure the sound toggle in the App is turned on.
You can buy one lifetime option in Remove ads under Settings. It permanently removes ads shown to you, and everyone in a new online room you create as the host plays without ads until that room ends. The purchase belongs to the current store account used to buy it and can be restored on the same platform. Purchases cannot be restored or shared across different platforms.
Online mode uses only the names and character profiles included with the App. You cannot upload a user-authored nickname or photo. The camera is used only to scan a room QR code.
Contact us at the email address below. If possible, include your device model, operating system version, and a screenshot showing the issue so that we can help you more quickly.