Last updated: September 6, 2026
Check your internet connection and restart the App. Make sure the room code is correct. Rooms automatically expire after 30 minutes of inactivity.
Turn off silent mode on your device, increase the volume, and make sure the sound toggle in the App is turned on.
You can choose one of two lifetime options in Remove ads under Settings. Personal Ad Removal removes ads shown to the purchaser. Host Ad-Free Pass lets everyone play without ads until the room ends in a new online room created by the purchaser. Both purchases belong to the current store account used to buy them and can be restored on the same platform. Purchases cannot be restored or shared across different platforms.
Online mode uses only the names and character profiles included with the App. You cannot upload a user-authored nickname or photo. The camera is used only to scan a room QR code.
Contact us at the email address below. If possible, include your device model, operating system version, and a screenshot showing the issue so that we can help you more quickly.